The Melzu Masks work to remove dead skin from your feet, relieving many unwanted issues such as dry skin, dead skin, calluses, and discoloration

Yes! That's what's so amazing about the Melzu Foot Mask! After just a few days, the dry, dead skin on your feet will begin to lift off, allowing you to slowly peel it off, just like a snake shedding its skin! It's gross but so satisfying! Trust us!

It is important that you read the directions carefully and use the Melzu Foot Mask exactly as intended. If you try to peel your skin too early, it can hurt and cause damage to the sensitive areas of your feet. But, if you use the Melzu Foot Mask, just like the instructions say, it won't hurt at all, and you will feel more beautiful and super satisfied.

Please follow these instructions:

1. Clean and wipe your feet, cut open the package and take out the foot mask.
2. Put the mask on so it fully envelops your foot. Paste paper stickers at the ankle (you can walk freely with socks on).
3. Take off the foot mask in 60 minutes. Gently rub in the remaining product leftover from the mask into your feet.
4. Wash your feet with clean water. Use the foot masks for 6-10 days and watch how the dead skin peels off from your feet.

After use, you will begin to see your dead skin fall from your feet within 6-10 days. After your dead skin is eliminated, you should start to see soft, fresh skin that is no longer itchy, uncomfortable, and rough.

The amount of time it takes to see results varies from person to person. Some people will start to see the dead skin peeling off of their feet within a few days, while others may take a few weeks.

Yes, we have developed Melzu Foot Masks with tried and tested ingredients, giving you excellent care for your feet.

It takes a few days to a few weeks for the feet to start peeling and for new skin to become apparent. Once a month should be the maximum for usage, and many people find they can go longer depending on their rate of cell turnover and how calloused or dry their feet typically get.

Foot peels are safe for most people. But you should not use foot peels if you have an open sore on your foot or even a small abrasion. The acid from the peel will get into the crack and be quite painful, and you might also increase your risk of developing an infection. You also shouldn’t use these if you’re diabetic or pregnant, unless you clear it with your doctor.

The Melzu Foot Mask is a great way to get your feet soft and glowing for a special date night, a wedding, a vacation, or any other occasion. For best results, apply your mask 10 days before your event to ensure you put your best foot forward!

Absolutely! The unique blend of ingredients in the Melzu Foot Mask will penetrate deep into the skin of your feet, targeting the dry, damaged areas. In just a few days, we assure you that you will be amazed as the leathery, snake-like skin of your feet begins to peel away. It may be gross, but we are confident that you will love the soft, supple skin that is revealed underneath.

No. Do not use the Melzu Foot Mask on your face and hands because the skin on the face and hands is much more delicate than the skin on your feet. The ingredients are meant for the foot alone and the peeling effect would be too strong for your face and hands.

You can check your order status by entering your email address used for the order and/or your tracking number here: https://melzu.com/tracking

There are multiple reasons as to why you may not have received your order confirmation:

• It is possible that you have entered your email address incorrectly.
• Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
• The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@melzuofficial.com

The processing time for orders is 1-2 business days. After that, delivery times are as follows:

Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.

**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**

Please read our shipping policy for more information.

Please follow these instructions:

1. Copy either your:
   • order number,
   • tracking number or
   • email address.
2. Open the tracking page
3. Paste any of the information mentioned above into the designated field on the page and press “track.”
4. You can now track your order status.

Melzu shipping fee is $4.95

Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:

support@melzuofficial.com

Return shipping will have to be covered by the customer and any related fees will not be compensated by us.

Read more about our return policy here: Return Policy

We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.