感谢您访问我们的网站 - https://melzu.com （以下简称 “网站”）。在使用本网站、使用其任何功能或提出任何购买请求之前，请阅读这些服务条款（ 以下简称“条款”）。这些条款管辖您对本网站的使用，并将在您（以下简称“ 用户” 或 “您”）与本网站运营商之间构成具有法律约束力的协议，无论何时您在本网站上购买任何东西。
如果您尚未阅读和/或理解这些条款的规定，我们建议您停止使用本网站并避免通过本网站进行任何购买。
1.1.
Melzu (hereinafter referred to as the “We”, “Us”, “Our”) is a brand name and registered trademark that is used and operated by:
UAB BeWell EU
Gynėjų St. 4-333, LT-01109 Vilnius, Lithuania
Company reg. no.: 305788600
Whenever You will be buying anything on the Website You will be entering into a contractual relationship with Us and this contractual relationship shall be bound and determined by these Terms and applicable laws.
1.2. 请注意，您在网站上进行的所有购买都将从我们的任一运营中心发送给您，该地址与我们的办公地址不匹配。如果您想退回产品 - 请不要将其发送到我们的办公地址，因为我们将无法接受。所有退货都应发送到我们的履行中心——有关退货的更多详细信息，请参阅我们的退货政策。
1.3. 为了使用本网站并在本网站上进行任何购买，您必须满足以下最低要求：
(a) 您已阅读这些条款并同意受其约束；
(b) You are of legal age to use the Website and/or to enter into a remote contract via online means, as required by Your local laws;
(c) 您仅出于个人兴趣使用本网站，并且不寻求将本网站用于任何其他企业实体或主体的兴趣，无论它是自然人还是法人。
1.4. 请注意，本网站仅供成人用户使用。本网站不是也永远不会供儿童或未成年人使用。
1.5. 如果您已阅读这些条款但对此处列出的条款不够理解，请通过填写在聯繫方式 上的在线联繫表与我们的客服团队联繫，并在完全理解所有条款和条件之前请勿在网站上购买任何商品。
1.6. 如果我们有理由相信您不遵守上述条款：参考中规定的要求，或者如果我们有理由相信您是，我们有权禁止您访问和使用本网站或其任何功能违反本条款的任何其他规定。
1.7. Please note that most of Our Goods are manufactured and may be delivered to You from China. Thus depending on the laws applicable in the country of Your residence, Your purchased Goods might be subject to import duties, sales or VAT tax, and/or other taxes.
2.1. The Website is dedicated to selling exfoliating foot masks as well as other cosmetics (all products sold on the Website shall be collectively referred to as “Goods”).
2.2. All of our Goods sold on the Website are manufactured by Shenzhen QIANZIMEI Cosmetics CO., Ltd., address: 4C Baoling Mansion Danzhutou, Longgang District, Shenzhen, People Republic of China (tel. No. +1865889411690).
2.3. 我们在网站上销售的商品并非为儿童设计或打算使用。请不要将从我们这里购买的任何商品提供给未成年人使用。
2.4. 请注意，我们的商品并非设计用于工业、商业或专业用途。我们出售我们的商品仅供个人使用。
2.5. You can find most important usage information and specifications of the Goods on our FAQ section. You should use the Goods only as indicated on the package of the Goods.
2.6. Before using any of the Goods purchased from us please take your time and carefully study all ingredients used in our Goods, as some people might be allergic to some of the ingredients.
2.7. Do not use any of the Goods purchased from us if you have an allergy to any of the ingredients, or if you have injuries, bruises, rashes, inflammation or any other skin or health condition associated with the body parts for which our Goods are intended to be used on.
3.1. 货物的最终价格（包括所有税费）应显示在结账页面上，你可以在该页面上进行购买。请注意，结账页面上的价格不包括你当地海关适用的任何进口费用或关税。请注意，结账页面上的价格不包括你当地海关适用的任何进口费用或关税。
3.2. 网站上显示的商品价格可能会发生变化。我们可能会不时提供折扣或降低价格。
3.3. 我们保留修改或停止进一步销售任何产品的权利。对于产品销售的任何修改、价格变更、暂停或中止，我们不对您或任何第三方承担任何责任。
3.4. Please note that the Goods that are available for purchase on the Website may be sent to You from Our warehouses located in China. Thus, depending on the laws applicable in the country of Your residence, Your purchased Goods might be subject to import.
3.5. The prices of Goods and/or Services displayed on the Website may include additional taxes, such as sales tax. If applicable, these taxes will be explicitly shown on the checkout page at the time of Your purchase. At checkout, taxes will be calculated and applied based on Your delivery address, and You will pay these taxes as part of the total purchase price.
3.6. 请注意，我们绝不会根据您选择的付款方式应用任何兑换率或费用。但是，一些银行对付款和国际转账采用兑换率——因此，我们不对您的银行为向我们支付的任何款项应用的任何银行费用或兑换率负责。如果您发现我们网站上的产品价格或购买收据与您的银行账户对账单有任何差异，请向您的银行咨询有关附加费用的详细说明。
3.7. 我们只接受信用卡、PayPal 和其他电子支付方式的付款。我们不接受支票、现金或其他付款方式，除非您所在的国家/地区提供“货到付款”服务（如果您所在的国家/地区提供“货到付款”服务，您将在支票上被告知此类选项-出页）。
When You place an order using the Discount code, the following terms and conditions also apply:
4.1. Each discount code is limited to one use per customer while stocks last and cannot be combined with any other discount code or discounts unless explicitly stated. Only one discount code can be applied per order. We reserve the right to modify these usage limitations at any time without prior notice.
4.2. We do not guarantee the availability, functionality, or accuracy of any discount codes. All discount codes are provided "as is" without any warranties. All discount codes include an expiration date, after which the code will no longer be valid. The expiration date is specified at the time of issuance. We reserve the right to modify, suspend, or terminate any discount code or coupon program at any time without prior notice. We also reserve the right to cancel or refuse any order if We suspect misuse of a discount code or other promotional activity in violation of these terms.
4.3. Website shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use discount codes, including but not limited to technical issues or unauthorized access.
4.4. You must enter the code sent to You when placing Your order online during checkout. The discount will be applied to eligible products or services in the order and this will be shown only after the purchase is made.
4.5. Discount codes may require a minimum purchase amount and may only apply to specific products as detailed in the promotional offer. Some codes may not be valid for shipping or taxes.
4.6. You are prohibited from engaging in activities such as placing multiple orders to exploit discounts, altering discount codes, or publicly sharing discount codes. Any detected fraudulent use or abuse of discount codes may result in forfeiture of discounts, and potential legal action.
4.7. Discount codes are issued to individual users and are non-transferable. Sharing or distributing discount codes to others is prohibited. Reselling, redistributing, or otherwise making discount codes available is strictly forbidden. Discount codes obtained through unauthorized third-party platforms or resellers may be deemed invalid and cannot be used.
4.8. In the event that part of the order is returned, the monetary value returned will be the value of the item(-s) at the time of the transaction, ie: with discount applied.
4.9. Discount codes are available to users who have received the discount code to their email address or other marketing channels and are at least 18 years of age. Certain promotions may be limited to new customers or specific geographic locations as indicated in the promotional materials.
4.10. We reserve the right to decline orders where, in Our opinion, a promotion code is invalid.
5.1. 一旦您在网站上下订单并付款，我们将在1-3个工作日内处理您的订单。在处理您的订单后，如果运送不受自然事件的影响，您应在3-28 个工作日内收到货物。 如果你在3-28工作日内没有收到你的货物，请马上联系我们的客户支持人员。
5.2. All Goods purchased on Our Website will be delivered to You by EMS, DHL or other similar couriers. After We finish processing Your order We will send You confirmation letter containing Your shipment tracking number. You can track your order online anytime by visiting https://www.stone3pl.com/index.php?route=services/track or https://www.17track.net/.
5.3. 请注意：
(a) the shipping terms may be affected by customs, natural occurrences, transfers to the local carrier in Your country or air and ground transportation strikes or delays. We will be not responsible for delays if the shipment will be delayed due to the unforeseen aforementioned reasons.
6.1. 收到产品后 60 天内，若您收到的产品符合以下情况之一，您有权退货并获得退款、换货或未来购物积分：
(a) 损坏或被汙染的包装；
(b) 有缺陷或其他不良；或
(c) 与您订购的商品（错误的商品）存在实质差异。
6.2. 若您收到的商品存在以下（第6.1款）所述瑕疵，请尽快通过填写网站上的联系表格（https://melzu.com/contact）联系我们的客户支持，但不得迟于收到瑕疵商品之日起 60 天内。在与客户支持联系之前，请准备以下信息：
(a) 产品
(b) 产品的照片或相关问题
(c) 您的送货地址和电话号码
(d) 送货收据或发票
6.3. 在您提供客服要求的信息之后，我们将提供退货地址和/或其他详细信息。一旦收到您退回的商品，我们将在14（十四）天内检查并处理您的退款。
6.4. 我们可能会拒绝退款，如果：
(a) 退回的产品被用于识别缺陷的必要程度超过了必要的（例如，在退回之前使用了一半的产品）；
(b) 您无法提供产品进行检查；
(c) 我们有足够的证据表明产品在运送过程中未受损；
(d) 在仔细检查后，我们未发现您指定的缺陷；
(e) 我们不保证、表示或担保您使用网站将是不间断、及时、安全或无错误的。您同意我们可能随时无限期地删除网站或随时取消网站，而无需通知您。
6.5. 该网站可能提供指向由第三方维护的其他网站的链接。在或通过第三方网站上提供的任何信息、产品、软件或服务均由该等网站的运营商控制，而非由我们控制。当您访问第三方网站时，请自行承担风险。
6.6. 由于 Melzu 产品是易腐敏感存储条件的商品，通常我们不接受退货，除非是有缺陷或损坏的产品。然而，如果您对购买的产品由于主观原因（例如不喜欢）感到不满意，请通过在网站上填写联繫表格 (https://melzu.com/contact) 联繫我们的客服，我们将尽最大努力改进，找到解决方案，解决您可能遇到的任何问题。我们始终尽最大努力寻找对客户最有利的解决方案。
6.7. 请注意，我们只接受未使用、损坏并以原包装寄回给我们的退货商品。如果我们确定退回的产品已被使用但仍处于可操作和可转售的状态，我们可能仍会向您退款，但 您将对因处理以外的其他方式而导致的商品价值下降负责确定商品的性质、特性和功能所必需的。因此，如果我们发现退回的产品被使用，我们可能会从可退款金额中扣除减少的价值。
6.8. Please note that shipping costs are not refundable. We issue refunds for the purchased items, but NOT for the order's shipping costs.
6.9. If a purchase made using a discount code is returned, the refund will be processed based on the discounted price paid by the customer. The original discount applied at the time of purchase will not be refunded.
6.10. If a free product is included in an order as a result of using a promotional code, the customer is required to return the free item along with all purchased items to be eligible for a full refund. Failure to return the complimentary product will render the entire order ineligible for a refund. You will be responsible for the return shipping costs.
7.1. 请注意，所有商品均按原样出售，我们不提供关于适应您个人需求或偏好的任何保证。我们不对商品的性能提供任何保证或声明，并且我们不声称商品适合治疗、诊断、缓解或对特定条件或疾病产生任何其他效果。
7.2. 我们不是医疗组织，无法为您提供任何医疗建议或协助。网站上的任何内容都不应被视为医疗建议或协助，也不应被解释为替代任何医疗建议或协助，或在寻求来自医疗保健提供者的适当医疗建议或协助时使用。您完全负责评估和评估自己的健康和膳食需求。
7.3. 如果您有可能影响您对 Melzu 贴片中成分反应的特定过敏或健康状况，您应在在网站上购买任何商品之前谘询您的医生。
7.4. 我们的商品旨在作为健康生活方式的一部分并可能作为均衡生活方式的补充。但是，我们不声称我们的产品可以替代健康和有意识的生活方式。
7.5. 每个人的身体对 Melzu 产品的反应可能是不同的，因此我们不提供任何保证，即我们的产品是否适合您的具体情况，以及您的身体是否能够良好地容忍它。
8.1. We undertake to comply with all applicable provisions of data protection and privacy laws regulating the processing of Your personal data ("Data").
8.2. We provide transparent information on how we collect and process Your Data in Our Privacy Policy, including the purposes of processing, legal bases, scope, retention periods, and Your rights under applicable data protection laws. The latest version of Our Privacy Policy is available at https://enence.com/privacy , and You are encouraged to review it carefully.
8.3. By using Our Services, You acknowledge and agree that We must collect and process certain Data during the purchase or service provision process in order to perform the Services under these Terms. If You do not provide the required Data in the manner specified, We will be unable to deliver the Services and shall not be responsible for any failure to provide the Services resulting from Your refusal or omission to provide such Data.
8.4. We reserve the right to contact You by telephone, e-mail, or through the Service where necessary to provide important notifications regarding changes to these Terms, to fulfil Our contractual obligations, or for other matters directly related to the provision of the Goods or Services. Such communications are an integral part of the Services and are not considered marketing communications.
9.1. Please note that Our Goods or Services are sold for personal use only. By agreeing with these Terms You confirm that You will only buy Our Goods and Services for personal use. Nothing in this restriction affects any rights You may have under applicable consumer protection laws or under the principle of exhaustion of intellectual property rights as recognised by applicable law. This means that Goods lawfully placed on the market by Us, or with Our consent, may be resold in accordance with the law. However, any resale for commercial purposes without Our prior written consent, particularly those involving markets or channels that could harm Our brand reputation, is strictly prohibited.
9.2. You may not use Our Goods for any illegal or unauthorized purpose nor may You, in the use of the Website, violate any laws. All contents of the Website and the contents of all materials received from Us (including graphic designs and other contents) and the relevant parts of the Website belong to the ownership of UAB BeWell EU and are protected by the copyright laws. Any use of any copyrights for purposes other than personal use, without Our license, constitutes a breach of copyright.
9.3. 如果我们有理由相信您违反了这些条款或适用的法律。在使用本网站时，您必须：
(a) 不得将本网站或其任何内容用于任何非法目的，或违反任何地方、州、国家或国际法律；
(b) 不侵犯或鼓励他人侵犯第三方的权利，包括知识产权；
(c) 遵守网站上发布的所有政策；
(d) 如未经我们书面同意，不得将您的注册账户合法或事实上转让给他人；
(e) 向我们提供诚实和准确的信息；
(f) 不得将本网站或其任何内容用于任何商业目的，包括分发任何广告或招揽；
(g) 不重新格式化、格式化或镜像本网站任何网页的任何部分；
(h) 未经我们事先书面同意，不得通过其他网站或电子邮件创建任何指向本网站的链接或重定向；
(i) 不得试图干扰本网站的正常运行或其他用户对本网站的使用和享受；
(j) 不得以商业方式转售、重新分发或转让您从我们这里购买的任何产品；
(k) 不以任何方式干扰网站的安全相关功能；
(l) 未经我们明确的书面许可，不得出于任何目的使用任何机器人、蜘蛛、爬虫或其他自动化手段或任何手动过程访问、监控或复制本网站的任何内容或信息；
(m) 不得声称虚假隶属关系，未经许可访问其他用户的帐户，或伪造您的身份或有关您的任何信息，包括年龄或出生日期；
(n) 不进行任何其他违反这些条款或适用法律的活动或行动。
9.4. 您承认本网站不必在任何时候都可以访问，尤其是在必要的硬件和软件维护期间。
10.1. 支持电子邮件
10.2. We honour the privacy of Our customers, thus all testimonials and/or comments displayed on the Website might have fictional names and associative pictures. The identity of the consumers is known to Us, but We will never display Our users’ true names or images except when a user gives its express consent to display his/her name and/or image.
10.3. Please note, that We collect customer reviews through various channels, including direct Website submissions, post-purchase email surveys, user account feedback forms, and automated tools such as third-party APIs and notifications. To ensure authenticity, We implement verification measures - such as linking reviews to specific transactions or requiring user authentication - and actively monitor for fraudulent or automated reviews. When sharing customer reviews, We comply with all applicable data protection laws while preserving the integrity of genuine reviews.
10.4. All submitted reviews are subject to moderation to ensure they meet Our content guidelines and Terms of Service. We reserve the right, in Our sole discretion, to remove or choose not to publish any reviews, including but not limited to those that contain offensive language, personal data, unverifiable claims, or statements that could be interpreted as legal, financial, or medical advice. We also reserve the right not to display reviews that are deemed irrelevant or inconsistent with Our community standards. Reviews that align with these standards and contribute to Our customer community may be displayed on the Website.
10.5. Unless otherwise indicated, this Website is Our property and all source code, databases, functionality, software, designs, text, photographs, and graphics on the Website are owned or controlled by Us and are protected by copyright and trademark laws. It is forbidden to copy or use any of the Website's contents without prior written approval by Us.
10.6. THE GOODS OFFERED ON OR THROUGH THE WEBSITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
10.7. 在我们网站上出售的商品仅为个人使用而设计。我们不声称我们的任何产品适用于专业、工业或商业用途。
10.8. 我们不保证本网站或其任何功能不会中断或没有错误、缺陷将得到纠正，或本网站的任何部分或使该网站可用的服务器没有病毒或其他有害组件 . 对于因任何性能故障、错误、遗漏、中断、删除、缺陷、操作或传输延迟、计算机病毒、通信线路故障、盗窃或破坏或未经授权访问、更改、 或使用记录，无论是出于违反合同、侵权行为、疏忽，还是出于任何其他诉讼原因。 每位用户明确承认，我们不对其他第三方、订阅者、会员或网站其他用户的诽谤、冒犯或非法行为承担任何责任，并且上述伤害风险完全由每位用户承担。
10.9. 我们不对网站或第三方网站的正确性、准确性、及时性或可靠性作出任何陈述或保证。 使用本网站或第三方网站上的任何信息的风险由用户自行承担。 在任何情况下，我们对因依赖通过本网站获得的信息而造成的任何损失或损害概不负责。
10.10. 本网站提供的任何信息仅供商业和娱乐目的使用。本网站不应在任何可能发生错误时可能导致人身伤害、财产损失、环境污染、财务损失或商业损失的高风险活动中使用。您对使用本网站提供的信息承担所有风险。
10.11. 我们尽一切努力尽可能准确地显示网站上出现的所有材料的颜色和图像。 但是，我们不能保证您的电脑显示器显示的任何颜色都是准确的，也不能保证网站上任何产品或服务的显示将准确反映您在网站上可以找到的产品或服务的实际属性。
11.1. 您同意就所有索赔、责任、损失、损害、成本和费用（包括律师费 ) 与：
(a) 您对我们网站的使用或连接；
(b) 任何人对您的帐户或您的帐户密码的任何使用或涉嫌使用，无论您是否授权；
(c) 您向我们提交的信息内容；
(d) 您侵犯任何其他人或实体的权利；
(e) 您违反任何适用的法律、规则或法规。
11.2. 我们保留自费对任何需要您赔偿的事项进行辩护和控制的权利，在这种情况下，您同意与我们合作为此类索赔辩护。
12.1. 在任何情况下，包括但不限于疏忽，我们、我们的子公司或联属公司均不对因使用网站，包括其材料、产品或服务，或通过网站提供的第三方材料、产品或服务，而导致的直接、间接、附带、特殊或连带损害负责，即使我们事先被告知可能发生这些损害的可能性，包括因服务或第三方向外部网站或资源提供的连结而引起的损害、您通过服务找到的广告商进行的交易，或由这些第三方出售的任何商品或服务。我们不对他人造成的问题、第三方的不正当或非法行为或不可抗力负责。由于有些州不允许排除或限制某些类别的损害，上述限制可能对您的适用程度较小。在这些州，我们的责任以及我们的子公司或联属公司的责任受到其州法律所允许的最大限制。
12.2. In no case shall We, Our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, health issues, sickness, physical problems, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from Your use of any of the service or any products procured using the service, or for any other claim related in any way to Your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In no case shall We be liable for any recommendations, health claims, statements, or any other advice or information provided on the Website or any other forms of communication. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, Our liability shall be limited to the maximum extent permitted by law.
12.3. 如果您对本网站、本网站上显示的任何材料、产品或服务或本网站的任何条款和条件不满意，您唯一且排他的补救措施是停止使用本网站。
13.1. 就这些条款而言，知识产权指的是商标、版权、域名、数据库权利、设计权、专利和所有其他任何类型的无论是否註册的知识产权 ("知识产权")
13.2. 网站上显示或以任何其他形式提供给您的所有知识产权均受法律保护。未经我们明确的书面许可，您不得出于任何目的复制、重新利用或分发从我们收到或在网站上找到的任何知识产权或任何其他内容，包括产品描述。例如，您不得将产品信息复制到任何其他网站或应用程序上。在不限制上述规定的情况下，除非您获得我们的明确书面许可，否则禁止将我们的内容用于商业目的。
13.3. 本网站上显示或以任何其他形式提供给您的所有知识产权均属于我们，但我们使用的第三方商标、服务标志或其他材料除外。未经我们或此类知识产权所属第三方的事先书面同意，不得使用此类知识产权。
13.4. You may not use, copy, scrape, download, or otherwise access any content from this Website (including but not limited to text, images, audio, video, and metadata) for the purpose of developing, training, or improving any machine learning model, artificial intelligence system, or other automated data processing tool, whether directly or indirectly. Any such use, including by automated means such as bots, crawlers, or scrapers, is strictly prohibited without Our prior written consent.
14.1. These Terms and the entire legal relation between you and us shall be subject to the law of Delaware, except when consumer laws would set a specific applicable law or jurisdiction.
14.2. 如果您有任何投诉，请在向任何当局或第三方正式投诉之前联系我们的支持团队。您可以随时通过 (https://melzu.com/contact) 填写在线联系表与我们联系。我们将始终尽最大努力以对您最有利的方式尽快解决任何投诉。
15.1. 如果这些条款的任何规定被确定为非法、无效或不可执行，该规定仍应在适用法律允许的最大范围内执行，并且不可执行的部分应被视为与这些服务条款分离，该确定应不影响任何其他剩余条款的有效性和可执行性。
15.2. 您可以随时在此页面查看最新版本的服务条款。我们保留自行决定通过在我们的网站上发布更新和更改来更新、更改或替换这些服务条款的任何部分的权利。
15.3. 这些条款、隐私政策、退换货政策以及网站上的任何其他政策（根据其各自的条款不时进行修订和修订）共同构成您和我们之间的完整协议。
您可以通过以下方式联系我们：
支持电子邮件: support@melzu.com
在线联系表格: https://melzu.com/contact
电话: US +1 (667) 284-7014