Thank you for visiting our website - https://melzu.com (hereinafter – “Website”). Please read these Terms of Services (hereinafter – “Terms”) before using the Website, using any of its features or placing any purchase requests. These terms govern your use of the Website and will form a legally binding agreement between You (hereinafter – “User” or “You”) and the operator of the Website whenever you’ll be buying anything on the Website.
如果您尚未閱讀和/或理解這些條款的規定，我們建議您停止使用本網站，並避免通過本網站進行任何購買。
1.1.
Melzu (hereinafter referred to as the “Seller”, “We”, “Us”, “Our”) is a brand name and registered trademark that is used and operated by:
UAB Ekomlita
K. Donelaicio 60, LT-44248, Kaunas, Lithuania
Whenever you will be buying anything on the Website you will be entering into a contractual relationship with Us and this contractual relationship shall be bound and determined by these Terms and applicable laws.
1.2. Please be noted that most of the products that are available for purchase on the Website are sent to the buyers from the Seller’s warehouses located in China. Thus depending on the laws applicable in the country of your residence, your purchased products might be subject to import duties, sales and/or other similar taxes.
1.3. 為使用本網站並在本網站上進行購買，您必須滿足以下最低要求：
(a) 您已閱讀本條款並同意受其約束；
(b) You are of legal age to use the Website and/or to enter into a remote contract via online means, as required by Your local laws;
(c) You are using the Website for your own personal interest and do not seek to use the Website for the interest of any other business entity or subject, regardless of it being a natural or a legal person.
1.4. 請注意，本網站僅供成人用戶使用，現在和將來都不會供兒童或未成年人使用。
1.5. If You have read these Terms but do not fully understand the provisions set out herein please contact our customer support team by filling an online contact form at 聯繫 and refrain from buying anything on the Website until you fully understand all the terms and conditions.
1.6. 如果我們有理由相信您不符合上述條款“參考”中規定的要求，或者我們有理由認為您違反了本條款的任何其他規定，我們有權禁止您訪問和使用本網站或其任何功能。
1.7. Please be noted that most of our products are manufactured and will be delivered to you from China. Thus depending on the laws applicable in the country of your residence, your purchased products might be subject to import duties, sales or VAT tax, and/or other taxes.
3.1. The final price, inclusive of all taxes and fees for the Goods shall be displayed on the check-out page, on which you will be able to make the purchase. Please be noted that the price on the check-out page does not include any import fees or duties which would be applicable by your local customs.
3.2. 網站上顯示的商品價格可能會發生變化。我們可能會不時地打折或降價。
3.3. 我們保留修改或停止進一步銷售任何產品的權利。對於產品的任何修改、價格變更、暫停或停止銷售，我們不對您或任何第三方負責。
3.4. 請注意，我們不會對您選擇的付款方式應用任何可靠的轉換率或費用。然而，一些銀行對匯出付款和國際轉賬採用換算率，因此，我們不承擔貴行對我行付款適用的任何銀行手續費或換算率。如果您注意到我們網站上的產品價格或購買收據與您的銀行帳戶對帳單之間存在任何差異，請向您的銀行諮詢有關附加費用的詳細解釋。
3.5. 我們只接受信用卡、PayPal和其他電子支付。我們不接受支票、現金或其他付款方式，除非您所在國家提供“貨到付款”服務（如果您所在國家有“貨到付現”服務，您將在結賬頁面上瞭解該選項）。
4.1. Once you have placed your order on the Website and made the payment, we will process your order within 1-3 business days. After your order is processed you should receive the shipment within 4-14 business days if shipping will not be affected by natural occurrences. 如果你在4-14工作日內沒有收到你的貨物，請馬上聯系我們的客戶支持人員。
4.2. Once your order is processed and ready for shipment, we won't be able to accept any changes to your order or cancel the order. If you change your mind, you can return products as specified in Section 5 (“Returns & Refunds”) below;
4.3. All products purchased on our Website will be delivered to You by EMS, DHL or other similar couriers. After we finish processing your order, we will send you confirmation letter containing your shipment tracking number. You can track your order online anytime by visiting https://www.stone3pl.com/index.php?route=services/track or https://www.17track.net/.
4.4. In case your purchase does not reach you within 30 calendar days, please report to our customer support. Please be noted, that in accordance with Article 18(2) of the Directive 2011/83/EU of the European Parliament and of the Council, if You do not receive your purchase within 30 days, you must contact us and inform Us about acceptable additional period of time upon which we will deliver Your purchase. You shall be entitled to terminate the purchase only if We have failed to deliver your purchase within the additional time limit. Please be noted that you cannot claim to not have received the purchased goods if the rules set out in this provision is not followed.
4.5. 請注意：
(a) 海運條款也可能受到海關、自然災害、向貴國當地承運人的轉運、空運和陸運罷工或延誤的影響。如果由於上述原因導致裝運延遲，我們將不對延遲負責。
5.1. If you are unhappy with your purchased Goods you may return items and get a refund, exchange or store credit within 30 days from the delivery date. The 30-day return term will expire after 30 days from the day on which You, or a third party other than the carrier indicated by You, acquires physical possession of the purchased Goods.
5.2. 為了行使撤回和退還您購買的貨物的權利，您必須通過填寫線上聯繫表聯繫我們的客戶支持團隊 https://melzu.com/contact。在您聯繫我們的支持團隊後，我們將向您提供退貨代碼和退貨地址-請注意，我們只接受將與提供的退貨代碼一起發送並交付到提供的退貨地址的退貨。
5.3. To meet the withdrawal deadline (30 days) you have to contact us and send the returning Goods to us within 30 days from receiving the Goods.
5.4. 如果您退出本合同，我們將向您償還從您處收到的所有款項，不得無故拖延，無論如何不得遲於我們收到您退貨之日起14天內。我們將使用與首次交易相同的付款方式進行退款。
5.5. Please be noted that we will only accept the returned Goods if it was not used, damaged and sent back to us in the original package. If we determine that the returned products were used but still in an operable and re-sellable condition, we might still make a refund to you, but You will be liable for any diminished value of the Goods resulting from handling the Goods. Thus, if we found that the returned product was used, we reserve the right to not accept the return and not to issue the refund.
5.6. Please be noted that if You want to return Goods bought on the Website You will have to cover the shipping costs which will not be compensated by Us.
5.7. Please be noted that we will only accept returned products and make refund for them if they will be returned to the address provided by Our customer support and will have the return merchandise authorisation code placed on the returning shipment. Please do not send any returning products to our office address as we won’t be able to accept them. For more information, please check https://melzu.com/return.
5.8. Please note that shipping costs are not refundable. We issue refunds for the purchased items, but NOT for the order's shipping costs.
6.1. 如果您希望退回有缺陷的產品，請通過填寫線上聯繫表聯繫我們的客戶支持 https://melzu.com/contact。您聯繫我們的客戶支持部門提出保修索賠時，請準備好根據要求提供：（1）缺陷產品的照片；（2） 您的訂單ID和購買確認函或付款收據；（3） 缺陷的簡要描述。
7.1. 我們採取必要的預防措施，遵循行業最佳實踐以及適用法律規定的所有要求，以保護您的個人資訊不被不當丟失、誤用、訪問、披露、更改或銷毀。
7.2. The Provider ensures that all personal data shall be collected and processed in accordance with all applicable laws. To find out more about how we use and process personal data please read our Privacy Policy (https://melzu.com/privacy).
7.3. Please be noted that we may contact you via phone or email if we need to confirm any details of your order or if your order request was not processed successfully due to technical matters. If your order was not successful due to payment processing errors, we might send you a text message or email with a reminder to carry out necessary actions.
7.4. 如果您選擇透過我們的網站或向我們傳送訊息選擇接受促銷資訊，則表明您事先明確書面同意接收我們透過自動電話撥號系統傳送的經常性營銷或促銷資訊(“SMS”)。
7.5. 如果您向我們提供接收我們簡訊的明確書面同意，我們也可能向您傳送簡訊邀請，讓您加入我們的簡訊訂閱服務。只有當您確認接受訂閱服務後，您才完成訂閱。如果您訂閱接收促銷資訊，我們將每週向您傳送不超過3條促銷簡訊。
7.6. 您可以隨時回覆“STOP”（停止）、“END”（結束）或“CANCEL”（取消），來取消訂閱我們傳送的促銷簡訊。一旦我們收到您選擇取消訂閱的請求，我們將立即停止向您傳送任何簡訊。如果您無法取消或需要更多資訊，請透過電子郵件聯絡我們的客戶支援團隊，或在我們的簡訊中回覆“HELP”（幫助），我們團隊的人員將在1-2個工作日內與您聯絡。
7.7. 您移動服務提供商的簡訊息和資料流量計劃可能適用於我們的確認簡訊和任何後續簡訊，具體取決於您的移動服務提供商提供的資料流量計劃。請諮詢您的移動運營商，以確定收發資料和簡訊的費用。在任何情況下，我們或我們的關聯公司都不會對您或任何有權獲得您的手機或電話號碼的人所產生的任何簡訊或手機費用負責。我們或行動網路運營商均不對延遲收到或未傳送簡訊負責。
7.8. The information we receive from you in connection with the SMS Services may include your cell phone number, the name of your network operator and the date, time and content of your SMS. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. For more information about how we use your personal information, including phone numbers, please refer to our privacy policy.
8.1. Please be noted that our Goods or Services are sold for personal use only. By agreeing with these Terms you confirm that you will only buy our Goods for personal use.
8.2. You may not use our Goods for any illegal or unauthorized purpose nor may you, in the use of the Website, violate any laws. All contents of the Website and the contents of all materials received from us (including graphic designs and other contents) and the relevant parts of the Website belong to the ownership of UAB Ekomlita and are protected by the copyright laws. Any use of any copyrights for purposes other than personal use, without our license, constitutes a breach of copyright.
8.3. 如果我們有理由相信您違反了這些條款或適用法律，我們有權但沒有義務調查任何非法和/或未經授權使用本網站的行為，並採取適當的法律行動，包括但不限於民事和禁令救濟。在使用本網站時，您必須：
(a) 不得將本網站或其任何內容用於任何非法目的，或違反任何地方、州、國家或國際法律；
(b) 不得侵犯或鼓勵他人侵犯第三方的權利，包括知識產權；
(c) 遵守網站上發佈的所有政策；
(d) 未經我們的書面同意，不得將您的註冊帳戶合法或實際轉讓給他人；
(e) 向我們提供真實準確的資訊；
(f) 不得將本網站或其任何內容用於任何商業目的，包括分發任何廣告或招攬；
(g) 不得重新格式化、重新編排或鏡像網站任何網頁的任何部分；
(h) 未經我們事先書面同意，不得通過其他網站或電子郵件創建任何鏈接或重定向到本網站。
(i) 不得試圖干擾本網站的正常運作或其他用戶對本網站的使用和享受。
(j) 不得以商業方式轉售、重新分銷或轉讓您從我們處購買的任何產品；
(k) 不得以任何方式干擾網站的安全相關功能；
(l) 未經我們明確的書面許可，不得使用任何機器人、蜘蛛、搜刮器或其他自動方式或任何人工程序訪問、監視或複製本網站的任何內容或資訊。
(m) 不得申報虛假的隸屬關係，未經許可訪問其他用戶的帳戶，或偽造您的身份或有關您的任何資訊，包括年齡或出生日期。
(n) 不得開展任何其他不符合本條款或適用法律的活動或行動。
8.4. 您認可，本網站不必在任何時候都能訪問，特別是在必要的硬體和軟體維護期間。
9.1. 本網站可能提供由第三方維護的其他網站的鏈接。在第三方網站上或通過第三方站點提供的任何資訊、產品、軟體或服務均由此類站點的運營商控制，而不是由我們或我們的子公司控制。當您訪問第三方網站時，風險自負。
9.2. 我們尊重客戶的隱私，因此網站上顯示的所有證明和/或評論可能都有虛構的名稱和關聯圖像。我們知道消費者的身份，但我們永遠不會顯示用戶的真實姓名，除非用戶明確同意顯示其姓名和/或圖像。
9.3. 除非另有說明，本網站是我們的財產，網站上的所有源代碼、資料庫、功能、軟體、設計、文本、照片和圖形均由我們所有或控制，並受版權和商標法保護。未經我們事先書面批准，禁止複製或使用網站的任何內容。
9.4. Melzu patches or any of the claims listed in its web material have not been evaluated by the FDA. The aforementioned products are not intended to diagnose, treat, cure, or prevent any specific disease or condition. If you have a health concern or a pre-existing condition, please consult a physician or an appropriate specialist before using Melzu patches. Melzu IS NOT intended to replace or to supersede any of your doctor’s advice or prescriptions.
9.5. THE GOODS OFFERED ON OR THROUGH THE WEBSITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
9.6. THE GOODS SOLD ON OUR WEBSITE ARE DESIGNED FOR PERSONAL USE ONLY. WE DO NOT CLAIM THAT ANY OF OUR PRODUCTS WILL BE SUITABLE FOR PROFESSIONAL, INDUSTRIAL, OR COMMERCIAL USE.
9.7. WE DO NOT WARRANT THAT THE WEBSITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS WEBSITE OR THE SERVERS THAT MAKE THE WEBSITE AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE EXPRESSLY DISCLAIM LIABILITY FOR ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. EACH USER SPECIFICALLY ACKNOWLEDGES THAT WE ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER THIRD-PARTIES, SUBSCRIBERS, MEMBERS, OR OTHER USERS OF THE WEBSITE AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH EACH USER.
9.8. 我們不對網站或第三方網站的正確性、準確性、及時性或可靠性做出任何陳述或保證。用戶自行承擔使用網站或第三方網站上的任何資訊的風險。在任何情況下，我們都不對依賴通過網站獲得的資訊而導致的任何損失或損害負責。
9.9. 本網站提供的任何資訊僅用於商業和娛樂目的，不得用作健康建議。如果發生錯誤，可能導致人員、財產、環境、財務或業務受損或受傷的任何高風險活動均不得使用本網站。您承擔使用本網站提供的資訊的所有風險。
9.10. 我們盡可能準確地顯示網站上出現的所有材料的顏色和圖像。但是，我們不能保證您的電腦顯示器的任何顏色的顯示都是準確的，也不能保證網站上任何產品或服務的顯示都能準確反映您在網站上找到的產品或服務實際屬性。
10.1. 您同意賠償、保護並使我們和我們的附屬機構以及各自的官員、董事、業主、代理人、資訊提供者和許可人免受與下列情況有關的所有索賠、責任、損失、損害、成本和費用（包括律師費）的傷害。
(a) 您使用或連接我們的網站；
(b) 任何人使用或聲稱使用您的帳戶或您的帳戶密碼，無論是否獲得您的授權；
(c) 您提交給我們的資訊內容；
(d) 您侵犯任何其他人或實體的權利；
(e) 您違反了任何適用的法律、法規或條例。
10.2. 我方保留自費對貴方賠償的任何事項進行辯護和控制的權利，在這種情況下，貴方同意與我方合作為此類索賠進行辯護。
11.1. 在任何情況下，包括但不限於疏忽，我們、我們的子公司或關聯公司都不對任何因使用或無法使用本網站，包括其材料、產品或服務，或通過本網站提供的第三方材料、產品或服務而造成的直接、間接、附帶、特殊或相應的損害負責，即使我們事先被告知這種損害的可能性。由於某些州不允許排除或限制某些類別的損害，上述限制可能在較小範圍內對您適用。在這些州，我們和我們的子公司或關聯公司的責任被限制在該州法律所能限制的最大範圍內。
11.2. 在任何情況下，我們、我們的董事、高級職員、雇員、附屬機構、代理人、承包商、實習生、供應商、服務提供商或許可人都不對任何傷害、健康問題、疾病、身體問題、損失、索賠或任何直接、間接、附帶、懲罰性、特殊或任何形式的後果性損害負責，包括但不限於利潤損失、收入損失、儲蓄損失、數據損失、替換成本或任何類似損害，無論是否基於合同、侵權（包括疏忽）。嚴格的責任或其他，由於您使用任何服務或使用服務獲得的任何產品，或以任何方式與您使用服務或任何產品有關的任何其他索賠，包括但不限於任何內容的任何錯誤或遺漏，或由於使用服務或通過服務張貼、傳送或以其他方式提供的任何內容（或產品）而產生的任何損失或損害，即使被告知其可能性。在任何情況下，我們都不對網站或任何其他形式的通信所提供的任何建議、健康主張、聲明或任何其他建議或資訊負責。由於一些州或司法管轄區不允許排除或限制間接或附帶損害的責任，在這些州或司法管轄區，我們的責任應限制在法律允許的最大範圍內。
11.3. 如果您對本網站、本網站上顯示的任何材料、產品或服務，或本網站的任何條款和條件不滿意，您只能停止使用本網站。
12.1. With regards to these Terms, intellectual property rights mean such rights as trademarks, copyright, domain names, database rights, design rights, patents, and all other intellectual property rights of any kind whether or not they are registered ("Intellectual Property").
12.2. 所有顯示在網站上或以任何其他形式提供給您的知識產權都受法律保護。未經我們明確的書面許可，您不得出於任何目的複製、重新利用或分發任何知識產權或從我們這裏收到的或在網站上找到的任何其他內容，包括產品描述。例如，您不得將產品資訊複製到任何其他網站或應用程式。在不限制上述規定的情況下，禁止將我們的內容用於商業目的，除非您有我們明確的書面許可。
12.3. 本網站上顯示的或以任何其他形式提供給您的所有知識產權都屬於我們，但由我們使用的第三方商標、服務標誌或其他材料除外。未經我們或該知識產權所屬的第三方的事先書面同意，不得使用這些知識產權。
13.1. These Terms and the entire legal relation between you and us shall be subject to the law of Delaware, except when consumer laws would set a specific applicable law or jurisdiction.
13.2. 如果您有任何投訴，請在向任何機構或第三方提出正式投訴之前聯繫我們的支持團隊。您可以在任何時候通過填寫線上聯繫表（https://melzu.com/contact）來聯繫我們。我們將盡最大努力儘快解決任何投訴，並採取對您最有利的方式。
14.1. If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.
14.2. 您使用本網站是為了自己的個人利益，不尋求為任何其他商業實體或主體的利益使用本網站，無論其是自然人還是法人。
14.3. These Terms and the Privacy Policy, the Returns Policy and any other policies on the Website (as each may be revised and amended from time to time according to their respective terms) collectively constitute the entire agreement between You and Us.
您可以通過以下詳細資訊聯繫我們：
Support email: support@muama.com
Online contact form: https://melzu.com/contact
電話: +1 (413) 307-6080